You may choose your accessories online or in our showroom.
Online orders will be reviewed and we will call you to confirm all shipping arrangements.
Receive your accessories by express courier service and keep them for 7 days.
Look fabulous on your big day!
Place the accessories back in the shipping box (no need to clean them!) and we’ll have them picked up on the 7th day.
Frequently Asked Questions
Yes, we renew our rental collection constantly to make sure that the items always look like new.
Yes, all rental items are professionally cleaned and sanitized between clients.
Yes, we do and we increase the quantity if necessary. For this reason, you will typically not be affected by other customers having rented the same item as you.
Yes, we provide fabric swatches for $6.50
A rental is typically scheduled to arrive on the Tuesday prior to the wedding and to be picked up on the Monday following after the wedding. This arrangement may be adjusted to accomodate you or to accomodate holiday schedules.
We drastically reduce the risk of late arrivals by scheduling shipping according to your location so that it arrives multiple days ahead of your wedding no matter where you're located. More importantly, this buffer period is designed to protect you if a delivery problem occurs. Among other options, this period allows us to send you another package with overnight service if needed.
The rental price covers the costs of basic cleaning and minor repairs (for example: falling pearls or rhinestones). The only case where you would be charged is if an exceptional level of damage or staining occurs. In that case, you would be presented with two options: (i) to pay for the cost of cleaning/repairing or (ii) to keep and purchase the item at a 25% discount to the item's regular purchase price (of course, you will be credited the amount already paid for the rental).
Yes, a security deposit pre-authorization will be activated on your credit card while the items are in your possession. The pre-authorized amount will be equal to the item's purchase price less the rental price. This pre-authorization will only be used in case of excessive damage or missing items. Under normal circumstances, it will be released back to you two days after we’ve received your items.
Yes, you may confirm the delivery and pick up addresses later on. Also, you may pick up the accessories in person at our showroom.
Yes, you may cancel your reservation within 14 days to obtain a full refund. After that period, you will be refunded 50% of your invoice total.
Within 48 hours of the online booking, we will call you to review your order. Ten days prior to your wedding, we will call you again to confirm all shipping arrangements. Of course, you may also contact us at any time with any questions.
You may only keep an item with our approval, which you must obtain prior to the end of your rental period. Otherwise, we are expecting the items to be returned into our inventory.
We accept Visa, MasterCard, American Express, Interac e-Transfer and in our showroom we also accept cash.